Frequently Asked Questions

Frequently asked questions

What are your hours of operation?

During the school year, we generally operate Monday through Friday from 3:30 am to 7:00 pm. Summer hours are Tuesday through Thursday 11:00 am-3:00 pm. We understand that some families need more flexible timing, and we are open to working with families to find another time.

What is your cancellation policy?

A 24-hour cancellation notice is required for all session cancellations via phone at, (601) 885-3084, or email: If notice is not received within 24 hours prior, a $15.00 fee will be charged to your account. Please note that the cancellation fee for no shows or last minute cancellations that are not deemed an emergency (emergencies include but are not limited to illness or death in the family). Please see our cancellation policy for more information. ​​

How many times per week should my child receive therapy?

​Most of our clients are seen 3-4 times per week. This depends on whether or not they are receiving school-based services, the severity of the disorder, and the type of intervention program being recommended by the therapist. At times, more intensive schedules may be recommended.

Can I observe my child's sessions?

​​Observation of sessions is encouraged, for either part of the session or the entirety of the session depending on goals and therapeutic rapport. If you do not observe during the session, therapist will provide progress information at the end of each session.

Will I receive written progress reports?

Updated treatment plans and progress reports are written at the end of every semester or earlier should goals be met or need to be revised, to give families detailed information about progress in therapy.

How long will my child need therapy?

It is difficult to say how many sessions. This can depend on many factors, including: severity of the disorder, child cooperation, motivation, and readiness to learn. Family involvement in implementing home practice is another significant factor.

What is the difference between dyslexia therapy and tutoring?

Tutoring is typically based on an academic need and useful for students requiring a refresher of previously taught concepts, or just need a bit more time to sit with a newer concept to understand it fully. On the other hand, dyslexia treatment at the therapy level is designed to effect a cognitive change in a learning process. In the case of dyselxia, therapy lessons are designed to remediate the underlying language processing skills needed to automatically decode (sound out) and encode (spelling) written languge patterns. Dyslexia therapy, also known as Structured Literacy Therapy, is for students with identified characteristics of dyslexia. Based on OG concepts, it goes deeper than a surface-level cirriculum to provide dynamic, intensensive lessons along with targeted mastery/repetition portions to effect the deeper cognitive change in the language process. The therapy process is also "disagnostic and prescriptive," meaning that lessons are not driven by a cirriculum's set scope and sequence, but by a student's mastery level and data collected through the lessons and practice sessions.